Refund Policy

1) General Principles

We provide professional creative services and, in many cases, deliver custom work. Custom services typically require time allocation, scheduling, and production effort. Because of this, refund eligibility depends on the status of the project and the type of deliverable.

If you believe there is an issue, please submit your request through the site contact form with a clear description of your order, the timeline, and the outcome you expected.

2) Services (Custom Work)

Before work starts

If you cancel before we begin work and before we allocate dedicated production time, you may be eligible for a refund of amounts paid, excluding any non-recoverable processing fees where applicable.

After work has started

Once work begins, refunds are generally not available for completed time and labor. However, depending on circumstances, we may offer a partial refund or a credit for the unused portion of the project if meaningful work has not yet been performed.

After delivery

After final deliverables have been provided (for example, final mixes, masters, or completed sound assets), refunds are not typically available. If there is a technical defect in the delivered files (for example, corrupted export) we will correct and re-deliver at no additional cost.

3) Digital Products and Downloadable Content

Digital products and downloadable content are generally non-refundable once delivered or made available, unless required by law or unless the item is materially defective (for example, the file cannot be accessed or is corrupted in a way that prevents use).

If a digital product is defective, we will first attempt to resolve the issue by providing a working replacement file or access. If resolution is not possible, we may issue a refund or store credit at our discretion.

4) Deposits and Booking Fees

Deposits and booking fees are used to secure production time and are typically non-refundable once the slot is reserved. If you reschedule with adequate notice, we may apply the deposit to a new date, subject to availability.

5) Revisions, Satisfaction, and Disputes

We handle quality issues through revisions and clarification of requirements. A “change of mind” or preference shift after delivery is not typically a basis for a refund. If a deliverable does not match the agreed scope, we will work with you to correct it.

6) Chargebacks and Payment Reversals

Initiating a chargeback without first attempting to resolve the issue through our support process may delay or prevent further work, and may result in suspension of services. We reserve the right to provide documentation to the payment provider to dispute chargebacks when services have been delivered or work has been performed.

7) How to Request a Refund

Refund requests must be submitted through the website contact form and include:

• Order information (date of purchase, service/product type, and any reference identifiers you have)
• A clear explanation of the issue and desired resolution
• Any relevant supporting context (for example, which files, what technical problem, or what scope mismatch)

We may ask for additional information to verify details and to properly assess the request.

8) Policy Updates

We may update this Refund Policy from time to time. Updates will be posted on this page with a revised “Last updated” date.